Terms and conditions

https://kavemystique.com/ – effective from: 2024-08-14

Preamble

Welcome to our website! Thank you for trusting us with your purchase!

This online store’s General Terms and Conditions were created using the Fogyasztó Barát Terms and Conditions generator.

If you have any questions regarding these General Terms and Conditions, the use of the website, specific products, or the purchasing process, or if you would like to discuss any specific requests with us, please contact our colleague at the provided contact details!

Imprint: The data of the Service Provider (Seller, Business)

Name: Kave Mystique s.r.o
Headquarters: 946 57 Svaty Peter, Ulica Zichyho 1274/9
Mailing address: 946 57 Svaty Peter, Ulica Zichyho 1274/9
Registering authority: District Court of Nitra
Company registration number: 55 858 228
Tax number: SK2122109682
Representative: Veress Márk Szebasztián
Phone number: +36707836668
Email: info@kavemystique.com
Website: https://kavemystique.com/
Bank account number: LT64 3250 0472 0802 7884

Web hosting provider’s details

Name: MikroVps Informatikai és Szolgáltató Kft.
Headquarters: 1096 Budapest, Sobieski János utca 19-21. A lh. 1. em. 1
Contact: info@mikrovps.hu
Website: https://www.mikrovps.net/

Definitions

Goods: Movable items listed on the Website and intended for sale on the Website:
- Including water, gas, and electricity supplied in limited quantities or specific volumes in containers, bottles, or other means;
- Movable items that contain or are linked to digital content or digital services in such a way that the goods would not function without the digital content or service (hereinafter: goods with digital elements).
Goods with digital elements: Movable items that contain or are connected to digital content or digital services in such a way that without the digital content or service, the goods would not fulfill their functions.
Digital content: Data produced or provided in digital form.
Parties: Seller and Buyer collectively.
Consumer: A natural person acting for purposes outside their independent profession or economic activity who purchases, orders, receives, uses, or takes advantage of goods, or who is the recipient of commercial communication or offers related to the goods. In the context of rules regarding dispute resolution – except for the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes, as well as amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC – a consumer is also considered a legal entity operating for purposes outside its independent profession or economic activity, such as a civil organization, church legal entity, condominium, or housing cooperative, who purchases, orders, receives, uses, or takes advantage of goods, or who is the recipient of commercial communication or offers related to the goods. Within the internal market, beyond the above, a company that qualifies as a buyer under Regulation (EU) 2018/302 on addressing unjustified territorial restrictions and other forms of discrimination based on nationality, residence, or establishment within the internal market is also considered a consumer.
Consumer contract: A contract where one party is considered a consumer.
Functionality: The ability of goods with digital elements, digital content, or digital services to perform the functions for which they are intended.
Manufacturer: The producer of the Goods, or in the case of imported goods, the importer who brings the Goods into the European Union, or any person who labels the Goods with their name, trademark, or other distinctive mark, presenting themselves as the manufacturer.
Interoperability: The ability of goods with digital elements, digital content, or digital services to work in conjunction with hardware and software other than those with which such goods, digital content, or services are typically used.
Compatibility: The ability of goods with digital elements, digital content, or digital services to function with hardware or software without the need for modification, which are typically used together with the same type of goods, digital content, or services.
Website: This website, which serves as a platform for contract formation.
Contract: The purchase agreement made between the Seller and the Buyer through the Website and via email communication.
Durable medium: Any device that allows the consumer or business to store data addressed to them personally in a way that is accessible for future reference and for a time appropriate to the purpose of the data, and that enables the unchanged reproduction of the stored data.
Means of distance communication: Tools suitable for making contractual declarations between the parties in the absence of simultaneous physical presence. Such tools include particularly addressed or unaddressed printed materials, standardized letters, order forms published in press advertisements, catalogues, telephone, fax, and internet access tools.
Distance contract: A consumer contract concluded between the parties, without simultaneous physical presence, within the framework of a distance sales system for the provision of goods or services, using only means of distance communication to conclude the contract.
Business: A person acting within the scope of their profession, independent occupation, or business activity.
Buyer/You: The person making a purchase offer and concluding a contract through the Website.
Warranty: In contracts concluded between a consumer and a business (hereinafter: consumer contract), the warranty for performance under the contract, which the business voluntarily undertakes in addition to its legal obligations or in the absence of such legal obligations, as well as the mandatory warranty required by law.
Purchase Price: The consideration payable for the Goods or digital content services.

Applicable legislation

The contract is governed by Hungarian law, with particular reference to the following regulations:

Act CLV of 1997 on Consumer Protection
Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Services Related to the Information Society
Act V of 2013 on the Civil Code
Government Decree 151/2003 (IX.22.) on mandatory warranties for durable consumer goods
Decree 10/2024 (VI.28.) of the Ministry of Justice on defining the range of durable consumer goods subject to mandatory warranties
Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses
Decree 19/2014 (IV.29.) of the Ministry for National Economy on the procedural rules for warranty and guarantee claims in contracts between consumers and businesses
Act LXXVI of 1999 on Copyright
Act CXII of 2011 on Informational Self-Determination and Freedom of Information
Regulation (EU) 2018/302 of the European Parliament and of the Council (February 28, 2018) on addressing unjustified territorial restrictions and other forms of discrimination based on nationality, residence, or establishment within the internal market
Regulation (EU) 2016/679 of the European Parliament and of the Council (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

Scope and Acceptance of the Terms and Conditions

The content of the contract between us – in addition to the mandatory provisions of the applicable laws – is defined by these General Terms and Conditions (hereinafter: GTC). Accordingly, the present GTC contains the rights and obligations of both parties, the conditions of contract formation, the deadlines for performance, the terms of delivery and payment, the liability rules, and the conditions for exercising the right of withdrawal.

The technical information necessary for the use of the Website, which is not included in these GTC, is provided in other information available on the Website.

You are required to familiarize yourself with the provisions of these GTC before finalizing your order.

Language and Form of the Contract

The language of the contracts under these GTC is Hungarian.

Contracts under these GTC are not considered written contracts, and the Seller does not file them.

E-invoice

Our company uses electronic invoices in accordance with Section 175 of Act CXXVII of 2007. By accepting these GTC, you consent to the use of electronic invoices.

Prices

The prices are in Hungarian Forints. The Seller is exempt from VAT for sales purposes, so the prices do not include VAT. Prices are for information purposes only. It cannot be excluded that the Seller may modify the prices for business reasons. Price changes do not apply to already concluded contracts. If the Seller has displayed the price incorrectly, the Seller will proceed according to the “Procedure for Incorrect Prices” section of the GTC in the case of already concluded contracts.

The prices are in Hungarian Forints. The gross prices displayed in the store include 0% VAT. Prices are for information purposes only. It cannot be excluded that the Seller may modify the prices for business reasons. Price changes do not apply to already concluded contracts. If the Seller has displayed the price incorrectly, the Seller will proceed according to the “Procedure for Incorrect Prices” section of the GTC in the case of already concluded contracts.

Procedure in Case of Incorrect Price

An obviously incorrect price includes:

A price of 0 HUF,
A price reduced by a discount, but incorrectly calculated in comparison to the discount percentage next to the original price (e.g., if an item originally priced at 1000 HUF is listed with a 20% discount, the correct price would be 800 HUF, but due to an error, the item is offered at an incorrect price of 500 HUF, which does not reflect the correct percentage discount).

In the event of an incorrect price being listed, the Seller will offer the opportunity to purchase the product at the actual price. The Buyer can then decide whether to order the product at the real price or cancel the order without any negative legal consequences.

Complaint Handling and Legal Remedies

Consumers can submit a claim related to warranty, product warranty, or a complaint regarding the Seller or a person acting on behalf of or for the benefit of the Seller in connection with the sale or distribution of goods to consumers, aimed at resolving an individual legal or interest infringement (a consumer complaint under the Consumer Protection Act) through the following channels:

In writing through the following website: https://kavemystique.com/
In writing via the following email: info@kavemystique.com
In writing by postal mail: 946 57 Svaty Peter, Ulica Zichyho 1274/9

The Seller is obliged to handle claims related to warranty, product warranty, or guarantees according to specific legal regulations, rather than the rules regarding consumer complaints under the Consumer Protection Act.

Consumers can submit a consumer complaint under the Consumer Protection Act, which pertains to the behavior, activity, or omission of the business or a person acting on behalf of or for the benefit of the business in direct connection with the distribution or sale of goods to consumers—excluding warranty, product warranty, or guarantee claims—either orally or in writing.

Oral complaints must be immediately investigated and addressed by the business. If the consumer is dissatisfied with the handling of the complaint, or if immediate investigation is not possible, the business must immediately record the complaint and its position on it in writing, and in the case of an oral complaint made in person, a copy must be provided to the consumer on the spot. For oral complaints made via phone or other electronic communication services, the business must send the consumer a substantive response, complying with the requirements for written complaints, within 30 days. Furthermore, the business must proceed according to the following rules for written complaints.

For written complaints, the business is obliged to respond in writing, substantively, and in a verifiable manner within 30 days from receipt, unless an applicable legal act of the European Union provides otherwise. In the case of rejection, the business must inform the consumer in writing about which authority or conciliation body they may turn to for further action. The information must also include the contact details, phone number, website, and postal address of the relevant authority or conciliation body based on the consumer’s residence or stay. Additionally, the notice must indicate whether the business has made a general submission declaration regarding the decision of the Conciliation Body.

If a consumer dispute between the Seller and the consumer cannot be resolved through negotiations, the following legal remedies are available:

Consumer Protection Procedure

Complaints can be made to consumer protection authorities. If the consumer perceives a violation of their consumer rights, they are entitled to file a complaint with the consumer protection authority competent in their place of residence. After reviewing the complaint, the authority will decide whether to conduct a consumer protection procedure. First-instance consumer protection tasks are carried out by the capital and county government offices competent by the consumer’s place of residence. A list of these offices can be found here: http://www.kormanyhivatalok.hu/

Judicial Procedure

The customer is entitled to enforce their claim arising from the consumer dispute before a court in civil proceedings, in accordance with Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation Body Procedure

If your consumer complaint is rejected, you are entitled to turn to the Conciliation Body competent in your place of residence or stay, or to the Conciliation Body you designate in your request. A prerequisite for initiating the conciliation body procedure is that the consumer attempts to resolve the disputed issue directly with the concerned business.

The conciliation body hearing—except when the consumer requests a personal hearing—will be held online, using electronic devices that allow simultaneous transmission of audio and video (hereafter referred to as an “online hearing”).

The business is obliged to cooperate in the conciliation body procedure, which includes submitting a response within the specified deadline at the request of the conciliation body. Except for the application of the European Parliament and Council Regulation (EU) No 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes, and amendments to Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the business must ensure the participation of a person authorized to reach a settlement at the hearing. The business’s representative authorized to make a settlement must participate online in the hearing. If the consumer requests a personal hearing, the business’s representative must participate at least online.

More information on the Conciliation Bodies can be found here: https://www.bekeltetes.hu

The contact details of the territorially competent Conciliation Bodies:

Budapesti Békéltető Testület Headquarters: Budapest Jurisdiction: BudapestContact Information:: Address: 1016 Budapest, Krisztina krt. 99. I. em. 111. Mailing address: 1253 Budapest, Pf.:10. Phone: 06-1-488-2131 E-mail: bekelteto.testulet@bkik.hu Website: bekeltet.bkik.hu	Baranya Vármegyei Békéltető Testület Headquarters: Pécs Jurisdiction: Baranya vármegye, Somogy vármegye, Tolna vármegyeContact Information:: Address: 7625 Pécs, Majorossy I. u. 36. Phone: 06-72-507-154 E-mail: info@baranyabekeltetes.hu Website: baranyabekeltetes.hu

Borsod-Abaúj-Zemplén Vármegyei Békéltető Testület Headquarters: Miskolc Jurisdiction: Borsod-Abaúj-Zemplén vármegye, Heves vármegye, Nógrád vármegyeContact Information:: Address: 3525 Miskolc, Szentpáli u. 1. Phone: 06-46-501-090 E-mail: bekeltetes@bokik.hu Website: bekeltetes.borsodmegye.hu	Csongrád-Csanád Vármegyei Békéltető Testület Headquarters: Szeged Jurisdiction: Békés vármegye, Bács-Kiskun vármegye, Csongrád-Csanád vármegyeContact Information:: Address: 6721 Szeged, Párizsi krt. 8-12. Phone: 06-62-554-250/118 E-mail: bekelteto.testulet@cskik.hu Website: bekeltetes-csongrad.hu

Fejér Vármegyei Békéltető Testület Headquarters: Székesfehérvár Jurisdiction: Fejér vármegye, Komárom-Esztergom vármegye, Veszprém vármegyeContact Information:: Address: 8000 Székesfehérvár, Hosszúsétatér 4-6. Phone:06-22-510-310 E-mail: bekeltetes@fmkik.hu Website: www.bekeltetesfejer.hu	Győr-Moson-Sopron Vármegyei Békéltető Testület Headquarters: Győr Jurisdiction: Győr-Moson-Sopron vármegye, Vas vármegye, Zala vármegyeContact Information:: Address: 9021 Győr, Szent István út 10/a. Phone: 06-96-520-217 E-mail: bekeltetotestulet@gymskik.hu Website: bekeltetesgyor.hu

Hajdú-Bihar Vármegyei Békéltető Testület Headquarters: Debrecen Jurisdiction: Jász-Nagykun-Szolnok vármegye, Hajdú-Bihar vármegye, Szabolcs-Szatmár-Bereg vármegyeContact Information:: Address: 4025 Debrecen, Vörösmarty u. 13-15. Phone: 06-52-500-710 E-mail: bekelteto@hbkik.hu Website: hbmbekeltetes.hu	Pest Vármegyei Békéltető Testület Headquarters: Budapest Jurisdiction: Pest VármegyeContact Information:: Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Phone: 06-1-792-7881 E-mail: pmbekelteto@pmkik.hu Website: panaszrendezes.hu

Conciliation Board Procedure for Non-Consumers

According to the consumer protection law, the following entities qualify as consumers for the purposes of the Conciliation Board procedure: a civil organization defined by a separate law, a religious legal entity, a condominium, or a housing cooperative acting for purposes outside of their independent professional and economic activities, who purchase, order, receive, use goods, or are the recipients of commercial communication or offers related to goods.

The Conciliation Board is entitled to verify and examine whether the party qualifies as a consumer. The rules governing the procedure are those written under the Conciliation Board section.

Online Dispute Resolution Platform

The European Commission has created a website where consumers can register and resolve disputes related to online purchases through submitting a request, avoiding court procedures. This allows consumers to enforce their rights even if, for example, distance would otherwise hinder them.

If you wish to file a complaint regarding a product or service purchased online and do not want to go to court, you can use the online dispute resolution tool. On the portal, you and the trader against whom the complaint is made can jointly select the dispute resolution body to handle the case.

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU.

Consumer-Friendly Ratings

We inform customers that the Seller uses the Consumer-Friendly rating system on the Website. This system allows customers to rate the Seller (the webshop) rather than individual products. The following technical measures ensure that only actual buyers can submit ratings:

The system operates independently from the webshop using it, such that after the purchase, a rating widget is displayed, and the submitted ratings are stored in the Consumer-Friendly (JUTASA Ltd.) system.
Feedback can only be submitted by actual buyers who receive an email to the email address provided to Consumer-Friendly after the purchase.

The webshop using the rating system has no technical ability to delete ratings or reviews.

As a result, the system only contains ratings and reviews from actual buyers, and it does not differentiate between positive and negative reviews—they are displayed equally.

Other Reviews

Partial Invalidity, Code of Conduct

If any provision of the General Terms and Conditions (GTC) is legally incomplete or invalid, the rest of the contract remains in effect, and the invalid or incorrect part is replaced by the relevant legal provisions.

The Seller does not have a code of conduct according to the law on the prohibition of unfair commercial practices against consumers.

Information on Goods Containing Digital Elements and Applicable Technical Protection Measures

The availability of the servers providing data on the website exceeds 99.9% annually. Regular backups of the full data content are made, so in case of any issues, the original data can be restored. The data displayed on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with appropriate encryption, using hardware support built into the processor for coding.

Information on the Essential Properties of the Goods

Information on the essential properties of the goods available for purchase on the website is provided in the descriptions accompanying each product.

Correction of Input Errors – Responsibility for Accuracy of Provided Data

During the order process, you have the opportunity to modify the data you have entered at any point before finalizing the order (by clicking the back button in the browser, the previous page will open, allowing you to correct the input data even if you have moved to the next page). Please note that you are responsible for ensuring that the data you provide is accurate, as the product will be invoiced and delivered based on the information you have provided. Incorrect email addresses or full inboxes may prevent the confirmation from being delivered and thus hinder the conclusion of the contract. If the Buyer notices an error in the provided data after finalizing the order, they should initiate the modification of the order as soon as possible. The Buyer can notify the Seller of the incorrect order by sending an email or calling the Seller using the contact information provided during the order.

Using the Website

Purchasing is not tied to registration.

Selecting the Goods

You can select the desired product category and individual goods by clicking on the WEB SHOP link on the website. By clicking on individual goods, you can see the product’s photo, item number, description, and price. The price listed on the website is the price you must pay when making a purchase.

Adding to the Cart

After selecting the OPTION, you can click the “Add to Cart” button to add any number of items to your cart without any obligation to purchase or pay, as adding to the cart does not constitute an offer.

We recommend adding the goods to your cart even if you’re not sure you want to purchase them, as this allows you to review the items you have selected and compare them on one screen. The cart’s content can be freely modified until you finalize the order by pressing the “Finalize Order” button. You can remove items from the cart, add new ones, or change the quantity.

If you place the selected goods in the cart, a pop-up window will appear with the text “The item has been added to the cart.” If you do not want to select more items, click the “Proceed to Cart” button. If you want to review or add more items, click the “Back to Item” button.

Viewing the Cart

During your use of the website, you can check the contents of your cart at any time by clicking on the “Cart” icon at the top of the website. Here, you can remove selected items from the cart or change the quantity of the goods. After pressing the “Update Cart” button, the system will display the updated information, including the price of the goods in the cart.

If you do not wish to select more goods, you can continue your purchase by clicking the “Proceed to Checkout” button.

Entering Customer Information

After pressing the “Proceed to Checkout” button, the contents of your cart will be displayed, along with the total price you will pay for the selected items. In the “Shipping Service” box, you can indicate how you wish to receive the ordered goods. If you choose delivery, the system will show the shipping cost, which you must pay upon placing your order.

In the “Billing Information” box, you can enter your email address, full name, address, and phone number. In the “Shipping Information” box, the system automatically stores the information provided during billing. If you want the goods delivered to a different address, check the box for “Ship to a different address?” and you can enter alternative details.

Reviewing the Order

After filling in the above boxes, you can finalize your order by clicking the “ORDER” button. By clicking the “ORDER” button, you will reach the “Order Details” page, where you can review the cart’s contents, your user, billing, and shipping information, and the total amount you must pay (you cannot change these details here).

Finalizing the Order (Making an Offer)

If you are satisfied that the cart’s contents match the items you want to order and that your information is correct, you can finalize your order by clicking the “ORDER” button. The information provided on the website does not constitute an offer by the Seller to enter into a contract. For orders subject to these GTC, you are considered the offeror.

By pressing the “ORDER” button, you explicitly acknowledge that your offer is binding, and your declaration—if confirmed by the Seller according to these GTC—entails a payment obligation. The Seller is obliged to immediately confirm the receipt of your order electronically. If this confirmation does not reach you within 48 hours of sending your order, you are released from any offer or contractual obligation.

Order Processing and Formation of the Contract

Order processing takes place in two stages. You can place your order at any time. Initially, you will receive an automatic confirmation acknowledging that your order has been received via the website. However, this confirmation does not constitute the acceptance of your offer. If you notice that the automatic confirmation email contains incorrect information (e.g., name, shipping address, phone number, etc.), you are obligated to inform us immediately via email, along with the correct details. If you do not receive the automatic confirmation email within 24 hours of placing your order, please contact us, as your order may not have reached our system due to technical reasons.

Following the submission of your offer, the Seller will confirm your offer through a second email. The contract is formed when the confirmation email sent by the Seller becomes accessible in your email system (second confirmation, acceptance of the offer).

Payment Methods

Barion

Barion Smart Gateway is a fully domestic payment gateway developed independently of banks, allowing for the acceptance of bank cards and e-money. In addition to its unbeatable prices, it offers a range of innovative features. Its use becomes even more convenient after a one-minute registration. Since card numbers are stored in a secure PCI DSS-certified system, all you need is your registered email address and password to use any stored card. Barion’s web interface provides reports, export options, and monthly invoice letters to aid business processes and official accounting. Transactions occur in real time and can also be monitored via a mobile app. Barion users can use the free Barion app to pay at more and more stores and restaurants without carrying cash or bank cards. The security of the service is guaranteed by the Hungarian National Bank (MNB license: H-EN-I-1064/2013). We handle the protection against card fraud flexibly and fairly.

Cash on Delivery

If you prefer to pay upon receipt of the package, select the “Cash on Delivery” payment option.

Apple Pay

Acceptable Use Guidelines for Apple Pay on websites

Google Pay

Acceptable Use Guidelines for Google Pay

Delivery Methods and Fees

GLS Courier Service

Goods are delivered by GLS courier service.

For more information, visit: GLS Group

This delivery method costs a gross fee of 1875 HUF.

Additional costs besides the delivery fee: 590 HUF for cash on delivery.

GLS Parcel Locker

This delivery method costs a gross fee of 1540 HUF.

Additional costs besides the delivery fee: 590 HUF for cash on delivery.

GLS Parcel Shop

While home delivery remains the most popular choice for online purchases, the percentage of customers opting for personal pickup is growing year by year. Customers can conveniently pick up their orders at GLS Parcel Shops at their convenience, where cash payment is available.

GLS Parcel Shops are located in easily accessible places, such as shopping centers, gas stations, bookstores, and other busy shops. Most offer extended opening hours, including weekends, for customers wishing to pick up or drop off packages. GLS sends an email or SMS notification to the recipient about the delivery of the goods. The buyer can collect the package within five business days, considering the opening hours of the GLS Parcel Shop.

This delivery method costs a gross fee of 1540 HUF.

Additional costs besides the delivery fee: 590 HUF for cash on delivery.

Delivery Deadline

The general delivery deadline for orders is no more than 30 days from the order confirmation. In the event of a delay by the Seller, the Buyer has the right to set an additional deadline. If the Seller does not fulfill the order within the additional deadline, the Buyer has the right to cancel the contract. If there are different delivery deadlines for specific delivery methods, they will be indicated accordingly.

Retention of Ownership, Reservation of Rights

If you have previously ordered goods but did not collect them upon delivery (excluding cases where you exercised your right of withdrawal), or if the goods were returned to the seller with a “not claimed” label, the Seller reserves the right to require advance payment of the purchase price and delivery costs.

The Seller may withhold the delivery of goods until it is verified that the payment of the goods’ price has been successfully completed through the electronic payment system (this includes cases where the Buyer pays via bank transfer, but due to exchange rate differences or banking fees, the Seller does not receive the full purchase price and delivery fee). If the full amount has not been paid, the Seller may request the Buyer to complete the payment.

Sales Abroad

The Seller does not differentiate between customers within Hungary and those within the European Union. Unless otherwise specified, the Seller ensures the delivery/pickup of ordered goods within Hungary.

This section applies to purchases made outside Hungary, following the relevant regulations. A buyer is considered a consumer who is a citizen or resident of an EU member state, or a business established within the EU that purchases goods or services exclusively for end-use.

A consumer is a natural person acting outside their trade, business, or profession.

The primary language for communication and purchases is Hungarian, and the Seller is not obligated to communicate in the Buyer’s native language.

The Seller is not required to comply with any non-contractual obligations under the buyer’s national laws, such as labeling or sector-specific requirements.

Unless otherwise specified, Hungarian VAT is applied to all goods.

Buyers may assert their rights under these terms and conditions.

For electronic payments, transactions occur in the currency specified by the Seller.

The Seller may withhold the delivery of goods until it is confirmed that the full payment has been made. If the purchase price has not been fully paid, the Seller may request the Buyer to complete the payment.

The Seller provides the same delivery options for non-Hungarian buyers as for Hungarian buyers.

If the Buyer is entitled to request delivery within Hungary or any other EU country, non-Hungarian buyers can also choose from the delivery methods listed in these terms.

If the Buyer can choose personal pickup at the Seller’s location, non-Hungarian buyers may also utilize this option.

Alternatively, the Buyer may request the goods to be delivered abroad at their own expense. Hungarian buyers do not have this right.

After payment of the delivery fee, the Seller will fulfill the order. If the Buyer does not pay the delivery fee or arrange for their own delivery within the agreed time, the Seller will terminate the contract and refund the purchase price.

Consumer Information

Information on the Consumer’s Right of Withdrawal

According to Section 8:1, Paragraph 1, Point 3 of the Civil Code, a consumer is defined only as a natural person acting outside the scope of their profession, independent occupation, or business activity. Therefore, legal entities are not entitled to exercise the right of withdrawal without justification.

According to Section 20 of Government Decree 45/2014 (II. 26.), the consumer is entitled to the right of withdrawal without providing a reason. The consumer can exercise their right of withdrawal:

a) In the case of a contract for the sale of goods: aa) for the goods, ab) in the case of the sale of multiple goods, if the delivery of individual goods takes place at different times, for the last delivered goods,

The withdrawal period is 14 calendar days, starting from the day the consumer or a third party designated by the consumer, who is not the carrier, takes possession of the goods.

The provisions of this section do not affect the consumer’s right to exercise their right of withdrawal between the date of contract conclusion and the receipt of the goods.

If the contract is based on an offer made by the consumer, the consumer has the right to withdraw the offer before the contract is concluded, thereby terminating the binding effect of the offer.

If the Seller fails to inform the consumer about the deadline and conditions for exercising the right of withdrawal (especially the provisions of Section 22 of the Government Decree), as well as the declaration template according to Annex 2, the withdrawal period mentioned above is extended by 12 months. If the Seller provides this information within 12 months after the expiration of the withdrawal period, the deadline for withdrawal or termination expires on the 14th day after the consumer receives the information.

Withdrawal Declaration and Exercise of the Consumer’s Right of Withdrawal or Termination

The consumer may exercise the right provided in Section 20 of Government Decree 45/2014 (II. 26.) through a clear declaration or by using the withdrawal declaration template available on the website.

Validity of the Consumer’s Withdrawal Declaration

The right of withdrawal is considered exercised within the deadline if the consumer sends their declaration before the deadline.

In the case of withdrawal or termination in writing, it is sufficient to send the declaration of withdrawal or termination within the deadline.

The consumer is responsible for proving that they exercised their right of withdrawal in accordance with these provisions.

The Seller is obliged to confirm the receipt of the consumer’s withdrawal declaration electronically.

Seller’s Obligations in the Event of Consumer Withdrawal

Seller’s Obligation to Refund

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller must refund the full amount paid by the consumer, including any costs incurred in connection with performance, such as shipping fees, within 14 days of becoming aware of the withdrawal. Please note that this provision does not apply to additional costs incurred due to the selection of a delivery method other than the least expensive standard delivery method.

Method of Refund by the Seller

In the event of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller will refund the amount due to the consumer using the same payment method used by the consumer. With the consumer’s explicit consent, the Seller may use a different payment method for the refund, but no additional fees may be charged to the consumer as a result. The Seller is not responsible for delays caused by the incorrect or inaccurate provision of the bank account number or postal address by the consumer.

Additional Costs

If the consumer expressly chooses a delivery method other than the least expensive standard delivery method, the Seller is not obliged to refund the additional costs resulting from this choice. In such cases, the refund obligation is limited to the standard shipping fees.

Right of Retention

The Seller may withhold the amount due to the consumer until the consumer returns the goods or provides conclusive evidence that they have returned them, whichever occurs first. We are unable to accept parcels sent with cash on delivery or freight collect.

Consumer’s Obligations in the Event of Withdrawal or Termination

Return of Goods

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), they are obliged to return the goods without delay, but no later than 14 days from the notification of the withdrawal, or hand them over to the Seller or the person authorized by the Seller to receive the goods. The return is considered timely if the consumer sends the goods before the expiration of the deadline.

Direct Costs of Returning the Goods

The consumer bears the direct costs of returning the goods. The goods must be returned to the Seller’s address. If the Seller also sells the goods at a physical store, and the consumer exercises their right of withdrawal in person at the store, they are entitled to return the goods to the business simultaneously. If the consumer terminates a contract for services provided outside the business premises or remotely after the performance has begun, they must pay the business the pro-rata fee for the services performed up to the time the termination is communicated. The amount payable by the consumer is calculated based on the total amount of the consideration specified in the contract, including taxes. If the consumer proves that the total amount is excessive, the proportionate amount is determined based on the market value of the services performed up to the date of termination. Please note that we are unable to accept goods returned with cash on delivery or freight collect.

Consumer Responsibility for Depreciation

The consumer is liable for any depreciation in the value of the goods resulting from use that exceeds what is necessary to establish the nature, characteristics, and functioning of the goods.

If, according to the relevant legislation, the right of withdrawal cannot be exercised or can only be exercised under certain conditions, the Buyer is not entitled to use the goods for trial purposes.

Cases Where the Right of Withdrawal Cannot Be Exercised

The Seller expressly draws your attention to the fact that you cannot exercise the right of withdrawal in the cases listed in Section 29, Paragraph 1 of Government Decree 45/2014 (II. 26.):

After the complete performance of the service, but in the case of a contract that creates a payment obligation for the consumer, this exception may only be invoked if the performance began with the consumer’s explicit prior consent and acknowledgment that they would lose their right of withdrawal once the business has fully performed the contract;
For goods or services whose price or fee depends on market fluctuations beyond the business’s control, even within the withdrawal period;
For non-prefabricated goods produced according to the consumer’s specifications or clearly personalized goods;
For perishable goods or goods with a short shelf life;
For sealed goods that, for health protection or hygiene reasons, cannot be returned once unsealed;
For goods that, due to their nature, are inseparably mixed with other goods after delivery;
For alcoholic beverages whose actual value depends on market fluctuations beyond the business’s control, and whose price was agreed upon at the time of the sales contract, but the performance occurs only after the thirtieth day from the contract;
For contracts where the business visits the consumer’s home at the consumer’s express request to perform urgent repairs or maintenance work;
For sealed audio or video recordings, as well as computer software, where the consumer has unsealed the packaging after delivery;
For newspapers, periodicals, and magazines, except for subscription contracts;
For contracts concluded at public auctions;
For contracts for accommodation services, transport, car rental, catering, or services related to leisure activities, if a specific performance date or deadline was agreed upon in the contract;
For digital content not supplied on a tangible medium, if the Seller began performance with the consumer’s express prior consent and acknowledgment that they would lose their right of withdrawal once the performance began, and the business has sent confirmation to the consumer.

Product Warranty and Conformity Information for Consumer Contracts

This section of the consumer information was prepared based on Section 11, Paragraph 5 of Government Decree 45/2014 (II.26.) and Annex 3 of the same decree.

The Consumer Information applies only to Buyers considered consumers. The rules for non-consumer buyers are provided in a separate section.

Requirements for Conformity in Consumer Contracts

The requirements for conformity in consumer contracts generally apply to goods sold in consumer contracts, including goods containing digital elements.

At the time of delivery, the goods and performance must meet the requirements set out in Government Decree 373/2021 (VI.30.).

For the goods subject to the contract to be considered in conformity, they must:

Comply with the description, quantity, quality, type, and functionality, compatibility, interoperability, and other characteristics stipulated in the contract;
Be suitable for any specific purpose that the consumer communicated to the Seller no later than at the time of contract conclusion, and that the Seller accepted;
Include all accessories, instructions for use (including installation instructions and customer support) as stipulated in the contract;
Provide the updates stipulated in the contract.

For the goods subject to the contract to be considered in conformity, they must also:

Be suitable for purposes for which goods of the same type are normally used, according to law, technical standards, or, in the absence of such standards, according to the applicable codes of conduct;
Have the quantity, quality, performance, and other characteristics that the consumer can reasonably expect, considering the Seller’s or its representative’s public statements about the specific characteristics of the goods, especially in advertisements or labels;
Include accessories and instructions that the consumer can reasonably expect, including packaging and installation instructions;
Match the characteristics of the sample or model provided or made available by the Seller before the conclusion of the contract.

The Goods do not have to comply with the above public statement if the Seller proves that:

they did not know the public statement, nor were they required to know it;
the public statement was corrected appropriately by the time the contract was concluded; or
the public statement could not have influenced the contracting decision of the entitled party.

Defective performance in the sale of goods

The Seller is in defective performance if the defect in the goods arises from improper installation, provided that:

a) the installation is part of the sales contract and was carried out by the Seller or by someone else under the Seller’s responsibility; or b) the installation was to be done by the consumer, and the improper installation is due to deficiencies in the installation instructions provided by the Seller, or in the case of goods containing digital elements, the provider of the digital content or service.

If the sales contract requires the Seller to install the goods, or the installation is carried out under the Seller’s responsibility, performance is deemed complete when the installation has been finished.

In the case of goods containing digital elements, where the sales contract specifies continuous service of digital content or digital service for a specified period, the Seller is responsible for any defects related to the digital content if the defect occurs or becomes apparent within two years from the completion of the goods’ performance for a service period not exceeding two years.

Requirements for conformity in the case of goods containing digital elements sold under consumer contracts

In the case of goods containing digital elements, the Seller must ensure that the consumer is notified of any updates to the digital content or associated digital services— including security updates—that are necessary to maintain the conformity of the goods, and must ensure that the consumer receives these updates.

The Seller must make the updates available if the sales contract:

provides for a one-time service of the digital content or service, based on the type and purpose of the goods and the specific circumstances and nature of the contract that the consumer could reasonably expect; or
provides for continuous service of the digital content for a specified period, then for a period of up to two years, the Seller must ensure updates from the completion of the goods’ performance.

If the consumer fails to install the updates provided within a reasonable period, the Seller is not liable for defects in the goods if the defect arises solely from the failure to apply the relevant update, provided that:

a) the Seller informed the consumer about the availability of the update and the consequences of failing to install it; and b) the failure to install or the incorrect installation of the update by the consumer was not due to a deficiency in the installation instructions provided by the Seller.

No defective performance can be established if, at the time of the contract’s conclusion, the consumer was specifically informed that certain features of the goods deviate from the requirements described here, and the consumer explicitly accepted these deviations upon entering into the contract.

Requirements for conformity in the case of digital content sold under consumer contracts

The Seller provides the digital content to the consumer. Unless otherwise agreed, the Seller must deliver the digital content to the consumer without undue delay after the conclusion of the contract, in the most up-to-date version available at the time of the contract.

The service is considered completed when the digital content, or any solution necessary to access or download it, has been made available to the consumer or on the physical or virtual device chosen by the consumer for this purpose.

The Seller must ensure that the consumer is notified of updates to the digital content— including security updates—that are necessary to maintain the conformity of the digital content or service, and ensure that the consumer receives these updates.

If the contract provides for continuous service of the digital content over a specified period, conformity of performance regarding the digital content must be ensured for the entire duration of the contract.

If the consumer fails to install the updates provided within a reasonable time, the Seller is not liable for defects in the service if the defect arises solely from the failure to apply the relevant update, provided that:

the Seller informed the consumer about the availability of the update and the consequences of not installing it; and
the failure to install or the incorrect installation of the update by the consumer was not due to a deficiency in the installation instructions provided by the Seller.

No defective performance can be established if, at the time of the contract’s conclusion, the consumer was specifically informed that certain features of the digital content deviate from the requirements described here, and the consumer explicitly accepted these deviations upon entering into the contract.

The Seller is in defective performance if the defect in the digital content service arises from improper integration into the consumer’s digital environment, provided that:

the integration of the digital content was performed by the Seller or under the Seller’s responsibility; or
the consumer was responsible for integrating the digital content, and the improper integration was caused by deficiencies in the integration instructions provided by the Seller.

If the contract provides for continuous service of digital content or services for a specified period, the Seller is liable for defects related to the digital content if the defect occurs or becomes apparent during the period specified in the contract.

If the contract provides for a one-time service or a series of unique service acts, it is presumed—unless proven otherwise—that any defect recognized by the consumer within one year of performance already existed at the time of performance. However, the Seller is not in defective performance if they prove that the consumer’s digital environment is incompatible with the technical requirements of the digital content or service and that the consumer was clearly and understandably informed of this before the conclusion of the contract.

The consumer must cooperate with the Seller to allow the Seller to determine—using technically available tools that require minimal interference with the consumer—that the defect is not due to the consumer’s digital environment. If the consumer does not comply with this cooperation obligation after the Seller has clearly and understandably informed them of this obligation before concluding the contract, the burden of proof lies with the consumer to show that:

the defect recognized within one year of performance already existed at the time of performance, or
the defect in the service occurred during the contractually agreed period of performance.

Warranty for Defects

When can you exercise your warranty rights?

If the Seller performs defectively, you may assert your warranty claim against the Seller under the rules of the Civil Code and, in the case of a consumer contract, the 373/2021 (VI.30.) Government Decree.

What rights do you have under your warranty claim?

At your option, you may choose from the following warranty claims:

You may request repair or replacement unless it is impossible or would result in disproportionate extra costs for the Seller compared to other available remedies. If you do not request or cannot request repair or replacement, you may request a proportional reduction in the price or, in the final instance, withdraw from the contract.

In what timeframe can you assert your warranty claims?

You must report the defect without delay after its discovery. Any defect reported within two months of discovery shall be deemed to have been reported without delay. However, please note that your warranty rights can no longer be asserted after the two-year limitation period from the date of contract fulfillment.

The period during which the Buyer is unable to use the Product as intended due to the defect does not count towards the limitation period.

For the part of the Product affected by replacement or repair, the limitation period for the warranty claim starts anew. This rule also applies if a new defect arises as a consequence of the repair.

If the contract between the consumer and the business involves a used product, the parties may agree on a shorter limitation period; however, a limitation period shorter than one year cannot be validly stipulated.

Against whom can you assert your warranty claim?

You can assert your warranty claim against the Seller.

What other conditions must be met to assert your warranty rights?

Within one year from the date of fulfillment, your warranty claim only requires you to report the defect, provided that you prove that the Product was supplied by the Seller. After one year from the date of fulfillment, however, you are required to prove that the defect already existed at the time of fulfillment.

Product Warranty

Under what circumstances can you assert your product warranty rights?

In the case of a defect in a movable item (Product), you can, at your discretion, assert either a warranty claim or a product warranty claim under the Civil Code.

What rights do you have under your product warranty claim?

Under a product warranty claim, you can request the repair or replacement of the defective Product.

Under what circumstances is the Product considered defective?

The Product is defective if it does not meet the quality requirements in force at the time of its introduction to the market or if it lacks the characteristics specified in the manufacturer’s description.

In what timeframe can you assert your product warranty claim?

You can assert your product warranty claim within two years from the Product’s introduction to the market by the manufacturer. After this period, you lose this right.

Against whom can you assert your product warranty claim?

You can assert your product warranty claim against the manufacturer or distributor of the Product (collectively referred to as the manufacturer).

What rules of proof apply when asserting a product warranty claim?

When asserting a product warranty claim, you must prove that the defect existed at the time of the Product’s introduction to the market by the manufacturer.

Under what circumstances is the manufacturer exempt from product warranty obligations?

The manufacturer is exempt from product warranty obligations if they can prove that:

They did not manufacture or distribute the Product as part of their business activities, or
The defect was not detectable at the time of market introduction based on the state of science and technology, or
The defect is due to the application of legal or mandatory regulatory requirements.

The manufacturer only needs to prove one of these reasons for exemption.

Please note that you can assert both warranty and product warranty claims simultaneously and in parallel for the same defect. However, if your product warranty claim is successfully enforced, any further warranty claim regarding the replaced or repaired part can only be asserted against the manufacturer.

Guarantee

Under what circumstances can you assert your guarantee rights?

Under Government Decree No. 151/2003 (IX. 22.) on mandatory guarantees for certain durable consumer goods, the Seller is obliged to provide a guarantee for the sale of new durable consumer goods listed in Annex 1 of Decree No. 10/2024 (VI.28.) IM, as well as their accessories and components (collectively referred to as “consumer goods” in this section).

Guarantee rights can be enforced with the guarantee certificate, and the return of the consumer goods’ opened packaging cannot be made a condition for the guarantee. If the guarantee certificate is not provided, the contract is deemed valid if the consumer presents proof of payment — an invoice or receipt issued in accordance with VAT law. In such cases, guarantee rights can be enforced with proof of payment.

In addition, the Seller may voluntarily offer a guarantee, in which case a guarantee statement must be provided to the Consumer.

The guarantee statement must be made available to the Consumer in a durable format at the latest by the time of the Product’s delivery.

The guarantee statement must include:

A clear statement that the Consumer is entitled to free warranty rights under the law in case of defective performance, and the guarantee does not affect these rights.
The name and address of the party obligated to provide the guarantee.
The procedure to be followed by the Consumer to assert the guarantee.
A description of the Product covered by the guarantee.
The conditions of the guarantee.
The purchase price of the Product.

What rights and deadlines apply to you under a mandatory guarantee?

Guarantee Rights

Under the guarantee, the Buyer may request repair or replacement. In cases permitted by law, they may request a price reduction or, as a last resort, withdraw from the contract if the Seller has not undertaken the repair or replacement or cannot fulfill these obligations within the appropriate time limit while respecting the Buyer’s interests. Alternatively, if the Buyer’s interest in repair or replacement has ceased.

The Buyer can submit their guarantee claim directly at the Seller’s headquarters, any branch office, or repair service indicated on the guarantee certificate.

Enforcement Period

The guarantee claim can be asserted within the guarantee period, which is:

Two years for products with a sales price between 10,000 HUF and 250,000 HUF.
Three years for products with a sales price above 250,000 HUF.

Failure to meet these deadlines results in the loss of rights. However, the guarantee period extends during repairs from the date the Buyer hands over the Product until the repair is completed.

The guarantee period starts upon delivery of the Product to the Buyer or, if installation is performed by the Seller or their agent, from the date of installation.

If the Product is installed more than six months after delivery, the guarantee period starts on the date of delivery.

Rules for Handling Guarantee Claims

The Seller must aim to complete repairs within 15 days. This period begins when the Product is handed over for repair.

If repairs or replacement exceed 15 days, the Seller must inform the Buyer about the expected duration.

If it is determined that the Product is unrepairable during its first repair, the Seller must replace the Product within eight days, unless the Buyer specifies otherwise. If replacement is not possible, the Seller must refund the purchase price within eight days.

The Buyer agrees by accepting the terms and conditions that notifications may be made electronically or in another verifiable manner.

If the Seller cannot repair the Product within 30 days:

The Buyer may consent to a later repair deadline, or
If the Buyer does not agree or does not respond, the Seller must replace the Product within eight days after the unsuccessful 30-day repair period, or
If replacement is not possible, the Seller must refund the purchase price within eight days.

If the Product fails for the fourth time, the Seller must replace it within eight days. If replacement is not possible, the purchase price must be refunded within eight days.

For large, fixed, or heavy items (except vehicles), repairs must be performed at the installation site. If this is not feasible, the Seller or repair service must arrange for transport.

Exceptions to the Guarantee

Certain products, such as electric bikes, scooters, motorcycles, cars, and trailers, are not covered by the same guarantee handling rules. However, the Seller must still aim to complete repairs within 15 days.

What is the relationship between guarantees and other warranty rights?

The guarantee operates alongside warranty rights (product and statutory warranty). A key difference is that under a guarantee, the burden of proof is more favorable to the consumer.

The Seller’s voluntary guarantee cannot impose more restrictive conditions during the mandatory guarantee period than those provided by law. However, after the mandatory period, voluntary guarantee conditions can be freely defined but cannot affect the consumer’s statutory rights.

Three-Day Replacement Right

In case of online sales, the three-day replacement right also applies. For new durable consumer goods, if a replacement is requested within three business days, the Seller must consider the Product defective at the time of sale and replace it without further conditions.

When is the Seller exempt from guarantee obligations?

The Seller is only exempt from guarantee obligations if they can prove that the defect occurred after delivery.

Please note that you can assert warranty, guarantee, and product warranty claims simultaneously and in parallel for the same defect. However, once a claim has been successfully enforced for a defect (e.g., the product has been replaced), no further claims can be made for the same defect under different legal grounds.

Product and Warranty Information for Non-Consumer Buyers

General Warranty Rules

A Buyer who is not classified as a consumer can choose to request repair or replacement unless fulfilling the chosen claim would be impossible or would result in disproportionate additional costs for the Seller compared to other options. If repair or replacement is not requested or cannot be requested, the Buyer may demand a proportional price reduction or repair the defect themselves at the Seller’s expense or have it repaired by another party, or, as a last resort, withdraw from the contract.

You can switch from one warranty claim to another, but you must bear the costs of this change unless it was justified, or the Seller gave a reason for it.

For used products, warranty and guarantee rights differ from the general rules. Defective performance can still apply, but certain factors must be considered when determining buyer expectations.

Terms and conditions

Product Warranty

Guarantee

Product and Warranty Information for Non-Consumer Buyers

Best selling

Information

Contact